Terms & Conditions
Assignn Healthcare Marketplace is an online introductory agency platform that connects self-employed healthcare professionals seeking jobs/shifts and healthcare organizations seeking vetted healthcare professionals to cover shifts in their organizations or homes.
Our platform connects vetted healthcare professionals with healthcare organizations seeking to fill shifts.
Healthcare organization means healthcare service providers, individuals, or private service providers using our platform to seek the services of self-employed healthcare professionals.
Healthcare professionals mean self-employed healthcare professionals ie support workers, and nurses, who use Assignn Healthcare Marketplace to seek jobs/shifts and enter into a contractual relationship with healthcare organizations.
These terms and conditions herewith, govern the use of the Assignn Healthcare Marketplace platform as a result you are required to read these terms before using the platform. Please note access to the Assignn Healthcare Marketplace platform is a privilege, not a right. By using the platform you have agreed to be bound by these terms.
These terms are a legally binding contract. Therefore the terms legally bind you and Assignn Healthcare Marketplace as a business, and also govern your use of the platform.
By breaching these terms, Assignn Healthcare Marketplace has the legal right to terminate your account and remove your right to use the platform with immediate effect.
Please note features of our platform may change from time to time and our terms and conditions may also change from time to time. In the event of the aforementioned, we will always endeavour to notify you but please note we are not obliged to.
Please be aware If you continue to use our platform and service offerings after any change takes effect, then you will be taken to have agreed to the latest revised terms and conditions.
1.About Assignn Healthcare Marketplace
We use technology and platforms to act as an introductory agency. Our platform is a marketplace where self-employed healthcare professionals and healthcare organizations connect in the delivery of patient care.
Our online platform facilitates the process of posting shifts, booking shifts, and handling payments for healthcare organizations and self-employed healthcare professionals directly.
Assignn Healthcare Marketplace does not employ healthcare professionals, nor does Assignn Healthcare Marketplace act as a healthcare organization or an employment agency.
Assignn Healthcare Marketplace is not regulated by CQC because Assignn Healthcare Marketplace is not acting as a care agency rather we are an introductory agency. We are not directly involved in delivery care. Assignn Healthcare Marketplace only provides the platform for vetted self-employed healthcare professionals and healthcare organizations to connect, discuss, arrange, post, and book shifts.
Healthcare organizations post shifts for which they require cover and the shifts are immediately sent to staff registered with Assignn Healthcare Marketplace. Our solution handles payments to staff reducing the administrative time required to process payments. Simple and no hassle.
Asssignn Healthcare Marketplace solution apart from the offerings mentioned above, also offers the following services :
Shift posting platform where healthcare professionals can book/accept shifts posted/advertised by healthcare organizations.
Shift posting platform for healthcare organizations to advertise shifts they are looking to fill
Payment management system to facilitate payment for completed transactions between healthcare organizations and healthcare professional
Communication tools to enable communication online between healthcare professionals and healthcare organizations.
Feedback capability enables healthcare professionals and healthcare organizations to leave feedback and reviews
Care worker check-in/ check-out feature
Monitoring tool facilitates and enables the platform to monitor healthcare professionals and healthcare organizations to abide by the terms.
2. Management of patient care
Assignn Healthcare Marketplace does not provide care services or participate in the interaction between Healthcare organizations and healthcare professionals except to make introductions and provide technology to facilitate the interaction, as well as manage the processing of payments on behalf of healthcare organizations and healthcare professionals.
We are not involved in the terms of the agreement between healthcare professionals and healthcare organizations concerning the shift rates, healthcare organizations’ internal policies, and healthcare professionals’ preferences or the regulation of their engagement with each other except to ensure that terms and conditions for using the platform adhere to.
Healthcare professionals on our platform as a self-employed professional is solely entitled to decide whether to accept/book a shift offered by any healthcare organization of choice without our influence.
Healthcare organizations on our platform can post shifts on the platform and vetted self-employed healthcare professionals on the platform can book shifts except if the healthcare professional is not qualified to book such shifts.
The healthcare organization solely decides the type/pattern of shift (ie day shift, or night shift depending on requirement), rate, and number of shifts to post. In addition, state shift requirements and service agreements for the shift.
By booking a shift, the healthcare professional has entered into a legal contract with the healthcare organization to work the shift, and the healthcare organization upon the healthcare professional completion of the shift is legally obliged to pay the healthcare professional according to payment terms on Assignn Healthcare Marketplace.
3.Platform Disclaimers
Assignn Healthcare Marketplace platform is used at healthcare organizations and healthcare professional’s own risk and there is no guarantee that the platform will work exceptionally, not be subject to downtime, or be removed from service at any point in time.
Assignn Healthcare Marketplace does not accept any liability for losses or damages caused by the unavailability of the service, technical errors, usage errors, or use of the platform outside of the intended purpose.
Assignn Healthcare Marketplace disclaims any liability for controversies, losses, injuries, accidents, claims, or damages arising from the use of the platform, the engagement of healthcare professionals, and the provision of care services by healthcare professionals. Assignn Healthcare Marketplace disclaims any liability or responsibility for any faults or problems associated with the use of our platform.
We do not guarantee, nor give warranty, nor guarantee the fullest extent permitted by law the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose, or originality of any content of the platform. Therefore, all implied warranties, terms, and conditions herewith are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of using the platform or its associated apps.
We recommend that all account holders have appropriate anti-virus to protect there system from internet attack of any kind . We will not be liable from any such virus attack. Our primary goal is to make sure our platform is secure but we cannot make guarantees because of the volatile nature of world internet.
4.Code of conduct
By registering and using the platform you have agreed to abide by the code of conduct of the platform, that you will not discriminate against a healthcare professional or a staff or account holder based on colour, nationality, creed, disability, sex, or any other potential source of discrimination. Similarly, by registering with us you agree that you have never been the subject of a complaint, restraining order, or legal actions that resulted in being arrested, charged with, or convicted. You agreed you have never been involved in any criminal offense that involves endangering the safety of others, and have never been on the sex offenders register.
5.Payments for shift work
When a vetted self-employed healthcare professional books a shift, the healthcare professional has accepted the accompanying requirements of the shift pattern, such as early shift, late shift, mid shift, or night as the case may be.
Also, healthcare professionals have accepted the accompanying rate of the shift. On the other, upon accepting/booking shift post/advertise by a healthcare organization, the healthcare organization has a legal obligation to pay the rate on the shift as advertised. This service agreement is legally binding once a healthcare professional books and completes a shift. Both Healthcare organizations and healthcare professionals have entered into an agreement once the shift is booked and the agreement is binding till the shift is completed.
Assignn Healthcare Marketplace fees of 15% will be added to this rate. Please note If the shift has been worked or the service delivered, then it must be paid for. We reserve the right to alter our fee structure at any time for all account holders.
6.Accepting/booking shift as a legal contract
Once a self-employed healthcare professional has accepted/booked a shift advertised the service agreement(requirements and rate) set up by the healthcare organization is automatically activated, they are bound by the terms of that agreement, including the healthcare organization’s policy. The healthcare organization is bound by the same agreement to honour payment terms on the shift.
Assignn Healthcare Marketplace provides a platform, technology that connects healthcare organizations and self-employed healthcare professionals, and a payment system that manages transactions between healthcare organizations and healthcare professionals on the platform. Therefore, we do not offer mediation or intervention in perceived non-compliance with the service agreement of shift except to return funds for non-completed but paid shifts/invoices.
Note, If a shift invoice for any reason is only partially completed then it is the responsibility of the healthcare organization to cancel, and update the said shift invoice to a new shift invoice that reflects the hours worked. Assignn Healthcare Marketplace will help and enable this to happen.
7.Conduct and disputes
You have agreed by registering and using our platform to post shifts as a healthcare organization and book shifts as a healthcare professional that both parties have entered into a binding legal agreement that reflects all shift requirements, policies, and payment terms. Assignn Healthcare Marketplace is not a party to any agreement, and we cannot arbitrate or mediate if there is an alleged breach of contract. Any issues should be resolved directly between both parties. Assignn Healthcare Marketplace does not accept any liability for claims, demands, or direct or indirect damages arising from disputes between account holders.
Assignn Healthcare Marketplace as a business, we take the safety and well-being of all account holders paramount. Any formal complaint we receive directly to Assignn Healthcare Marketplace, from either a healthcare organization or a healthcare professional of a serious nature will be immediately investigated.
Assignn Healthcare Marketplace reserves the right to immediately inform the police or social services of any complaint or concern depending on the nature of the complaint.
Whilst the investigation is ongoing, we reserve the right to immediately remove/suspend any account holder from the platform until the investigation is completed, resolved, and closed.
8.Vetting and background checks
Assignn Healthcare Marketplace strives to give peace of mind to all users of our platform as such we make every reasonable effort to check the identity and information provided by healthcare professionals. We visually check all documents provided during registration. This includes identity checks and the right to live and work in the UK, qualifications, training certificates, and DBS checks.
Although Assignn Healthcare Marketplace carries out these checks and verification for every healthcare professional registered on the platform, we are not responsible for, nor have control over the quality, timing, legality, reliability, responsibility, integrity or suitability of the self-employed healthcare professionals listed on the platform. Please note that we verify references provide but we are not liable to the integrity, and authenticity of the reference.
We strongly recommend that healthcare organizations carry out their basic assessment of a self-employed healthcare professional’s suitability before shift commencement:
By verifying in person, a self-employed healthcare professional identity via photographic ID when they arrive for a shift booked.
By verifying that the Healthcare professional is registered with us(Assignn Healthcare Marketplace).
9.Insurance cover
Healthcare professionals working through the Assignn Healthcare Marketplace platform are self-employed healthcare professionals, we recommend that they take out personal liability insurance, however, this is not statutory. If required to have personal liability insurance we will ensure that the healthcare professional has a policy before commencement of shift.
10.Communications
All users registered to Assignn Healthcare Marketplace, by registering agree that our apps, email, and push notifications will be the official means of communication. Any other unauthorized medium of communication outside our platform is not allowed and we are not liable. Assignn Healthcare Marketplace may occasionally use other messaging services or internal messaging to users via the platform.
We take the welfare of all users of the platform as a priority. As such we reserve the right to monitor all, and every kind of communications on our platform platform.
By law we are obliged to provide information to legitimate authorities we believe will assist them in investigation of crime. This includes giving them access to all or any relevant communications data we may hold.
11.Complaint and feedback
We takes all customer complaints and feedback seriously and we are committed to learning and improving our service.
We encourage all account holders to provide us with feedback or complaints whether it concerns the performance, behaviour or competence of healthcare professionals or healthcare organization.
If you have a complaint, please send this by email to : admin@assignnhealthcare.co.uk
We aim to respond within 24 hours. We will investigate any matter referred and take appropriate action where necessary.
12.Account holder responsibility
To register as a healthcare organization on the platform you must be legally registered as a business in the UK and eligible to employ labour.
To register as a healthcare professional on the platform you must be in the legal age of 18 and above and eligible to work in the UK, have minimum of two years of care experience in the UK.
We are not mandated to accept any registration request and we have the absolute right to refuse any registration request without any explanation, also cancel any authorized accounts without notice. You are not allowed to register more than one account either as a healthcare organization or healthcare professional.
13.Assignn Healthcare Marketplace fees & commission
Assignn Healthcare Marketplace is an introductory agency and as such we charge a commission fee (including VAT) for shifts accepted by healthcare professionals.
We charge no commission/fee for all shift posts/advertised by healthcare organizations on the platform. We reserve the right to alter the terms of its commission structure at any time.
As a Healthcare organization, you agreed not to make any payment or transfer of money for care service other than via the platform.
Payment of cash or any other payment is never allowed other than payment via our payment provider on the platform.
You acknowledge that any breach may result in the immediate termination of the account holder and right to use Assignn Healthcare Marketplace.
14.VAT
By UK VAT law Assignn Healthcare Marketplace does not charge VAT on the service provided by healthcare professionals, we only charge 20% VAT on the commission fee charge.
15.Cancellations and refunds
Cancellations
We strongly discourage cancellations however on the occasion that a shift is required to be canceled, we recommend that 48-hour notice is given by all account holders.
All cancellations within 24 hours before the commencement of the shift will be billed. In exceptional circumstances and where both parties agree, we will exercise our discretion and not bill healthcare organizations where cancellation has taken place within 24 hours of the commencement of the shift.
Any cancellation by healthcare professionals must adhere to the aforementioned 48-hours cancellation rule. If a healthcare professional cancels a shift within 24-hours of shift commencement they will be liable and pay any loss of revenue for Assignn Healthcare Marketplace and with our discretion we may suspend the healthcare professional from the platform.
All cancellations must be submitted by email Assignn Healthcare Marketplace via email: admin@assignnhealthcare.co.uk. This applies if cancellation is activated by a healthcare organization and if cancellation is activated by a healthcare professional. Please be aware in all instances of cancellation, an email must be sent to Assignn Healthcare Marketplace support team.
Refunds
Assignn Healthcare Marketplace does not provide refunds for cancellation after payment has been released from our account to the healthcare professional’s account. Any refunds agreed between a self-employed healthcare professional and healthcare organization after payment has been released to the healthcare professional, must be dealt with as a direct transaction between both parties. Please be aware our fee will not be returned after payment is released to healthcare professional, this is due to administrative and transaction costs incurred by us.
